Refund policy

Return Policy for Custom Decorated Apparel

Thank you for shopping with us! We take great pride in providing you with high-quality, custom-decorated apparel that is tailored to your unique preferences. As each item is made to order, we have specific policies in place to ensure that your experience is both satisfactory and efficient.

Custom Decorated Apparel Return Policy:

1. No Returns or Exchanges: Due to the personalized nature of custom-decorated apparel, we are unable to accept returns or exchanges on these items. Once an item has been custom decorated, it is considered final sale.

2. Quality Assurance: Before your custom apparel is shipped, it undergoes a thorough quality check to ensure it meets our high standards. We can provide detailed information on sizing and customization options to help you make informed decisions.

3. Incorrect or Defective Items: If you receive a custom-decorated item that is defective or does not match the specifications of your order, please contact our Customer Service team within 7 days of receiving your order. We will review your concern and work with you to resolve any issues. In cases where an error is on our part, we will provide a replacement at no additional cost.

4. Order Accuracy: Please double-check your customization details, including text, colors, and sizes, before finalizing your order. Once the order is confirmed, any changes or mistakes cannot be accommodated.

5. Contact Us: For any questions or concerns regarding your custom-decorated apparel, please reach out to our Customer Service team at lauren@mountainashapparel.com. We are here to assist you and ensure that you are satisfied with your purchase.

We appreciate your understanding and cooperation. Thank you for choosing our custom apparel, and we hope you enjoy your unique and personalized item!