Shipping policy

Shipping Policy

Thank you for choosing Mountain Ash Apparel! We are committed to ensuring that your order reaches you promptly and in excellent condition. Below is our shipping policy designed to provide you with all the information you need about our shipping process.

1. Processing Time:
- Orders are typically processed within 10-14 business days from the date they are placed. This includes order verification, customization (for custom items), and packing. Please note that processing times may vary during peak seasons or promotional periods.

2. Shipping Methods and Delivery Times:
- Standard Shipping: Delivery typically takes 5-7 business days from the date of shipment. 
*Please note that delivery times are estimates and can be affected by factors such as weather, carrier delays, or other unforeseen circumstances.*

3. Shipping Costs:
- Shipping costs are calculated based on the weight of your order, the shipping method selected, and the delivery destination. The total shipping cost will be displayed at checkout before you confirm your purchase.

4. Shipping Restrictions:
- We currently ship to the United States. If you are located outside of our shipping area, please contact our Customer Service team for assistance.

5. Address Accuracy:
- Please ensure that your shipping address is accurate and complete. We are not responsible for orders lost or delayed due to incorrect or incomplete address information provided by the customer.

6. Lost or Damaged Packages:
- In the rare event that your package is lost or arrives damaged, please contact our Customer Service team immediately. We will assist you in filing a claim with the carrier and work to provide a resolution.